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We make every effort to ensure high standards of manufacturing and production quality, but sometimes the odd item can turn up faulty. We sincerely apologise if you have received an item from us that is faulty. In the event of a faulty claim, please return the item how it was purchased (instore or online) so that it can be assessed by our team. Our policy relating to faulty items follows the legal requirements as declared under Australian Consumer Law & per NSW Fair Trading: If there is a minor fault with a product, we can choose to give you a free repair instead of a replacement or refund. You must accept this free repair if offered to you If we are unable to repair it within a reasonable amount of time or repair it at all, we are happy to provide you with a replacement or refund. If there is a major fault and the product cannot be repaired, you may choose whether to receive a replacement or refund. A "major" fault is defined as the following:

• it would stop someone from buying it if they'd known about it
• it's unsafe
• it's significantly different from the sample or description
• it doesn't do what the business said it would, or what you asked for and can't easily be fixed.

For Online Purchases When making a return for a faulty item purchased online, please complete the Online Returns Form that was attached with your order, noting return reason #5 and specifying the fault. Once we have received the return, our team will assess the garment and be in contact, and provide you with the next best steps. If you complete the above instructions, you do not need to email us directly with your faulty concerns. However, you may wish to do so. If this is the case, please email us at online@forcast.com.au and include in the email your order number, the name of the faulty item, and photos showing the defect/fault. Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is deemed to be faulty. Please also note that we can refuse to repair, replace, or refund if:

• the item has no discernible fault
• you misused the product in a way that led to the fault
• you are unclear about the fault or what you wanted
• the item was declared faulty at the point of sale & you were aware of this and/or there was reasonable markdown in price due to an obvious flaw

For In-Store Purchases When making a return for a faulty item in-store, please bring your original receipt docket along with the item you believe to be faulty. The Forcast store assistant will assess the garment and provide you with the next steps. In the case where your item is deemed to be fault, we will provide you with a choice between refund or exchange.