Retail Stores
In line with the update in COVID-19 government restrictions, we are excited to welcome back our Forcast NSW community back to stores. All customers who are over 16 years of age must be fully vaccinated against COVID-19 or have a valid medical exception. Please be ready to show evidence of your vaccination status or medical exemption upon entry into stores.
If you are feeling unwell in any way, we ask that you please do not visit our stores during this time.
All members of the Forcast community - from our team members to customers - deserve to be treated with kindness and respect. We ask that you please support our store teams who are committed to assisting you, as our store service wil look a little different and take a little longer during these times as we all adjust to the changing rules and regulations.
Opening Hours
Our Australian retail stores are open with the exception of VIC. Please view the latest store locations and opening hours here. While we make every effort to ensure this information is accurate, store opening hours can vary at short notice due to the coronavirus (COVID-19) situation. Our team members are supported with clear health and hygiene protocols. All payment methods will still be accepted.
We remain committed to offering our customers the best possible shopping experience we can during this time and our stylists are delighted to welcome a friendly face into our stores and hope that we in turn can also bring a little joy to your day whilst you are navigating these unprecedent times.
Social Distancing
To comply with social distancing regulations, we ask all customers and team members to remain 1.5m apart at all times throughout the store and fitting rooms. Store capacity will be limited to achieve social distancing.
Store Hygiene
Please use the complimentary hand sanitiser at the entrance, on counters and when entering and exiting the fitting rooms. We have increased cleaning in high touch areas with a focus on counters, handrails and fitting rooms.
Supporting Our Teams
We’re ensuring all team members are given regular paid breaks to wash their hands and will not come to work if they feel unwell, have recently travelled overseas or have been in contact with a confirmed case of COVID-19.
In-Store Returns
We understand that you may be concerned about your returns period coming to an end during this time. Don't worry, we are here for you - Our returns period will be extended 14 days from the day of stores reopening to come in to process your return. If you need to get in touch with our team in regards to your returns, our team will be available at online@forcast.com.au
Online
We understand that some of you may not be venturing out as much at the moment, so we are offering Free AU Shipping on every order over $50, plus don’t forget we also have Same Day Delivery for Sydney Metro areas. Our online team is working around the clock to ensure you receive your order in time.
We have also introduced ‘contact free’ delivery. All Australia Post signed for delivery parcels will be ‘Authority to Leave’ in an effort to minimise social interactions. Please refer to Australia Post for the most up to date information in your area.
Our customer service team is working hard to answer all enquiries at this time. Getting in touch might be a little challenging with longer wait times than usual, we thank you for your patience.
Finally, we would like to say thank you to all our amazing customers for your ongoing support and for being a part of our Forcast community.
If you have any further questions or concerns, we’d love to hear from you. Please feel free to contact
We will keep updating this page with any further updates as they happen.